Support
Support
If you have questions or run into a problem using EasyQuit, check the guidance below. For anything else, reach us by email.
iksang@gmail.comWeekdays 09:00 – 18:00 KST (excluding holidays)
Contact Us
- Email: iksang@gmail.com
- Support hours: Weekdays 09:00 – 18:00 KST (excluding holidays)
- Including your device model, iOS version, app version, and a description of the issue helps us assist you faster.
Payment, Restore & Refunds
- Premium is a one-time purchase (non-consumable in-app purchase), not a recurring subscription.
- If you bought it with the same Apple ID, use “Restore Purchases” in the app to restore Premium on another device.
- Crackers are a consumable item, so any remaining balance is not restored after deleting and reinstalling the app.
- Refunds follow Apple’s policy and are requested through Apple: reportaproblem.apple.com
Frequently Asked Questions
Is this a subscription?
No. Premium is a one-time purchase and is not billed monthly.
I don’t see Premium on another device.
Sign in with the same Apple ID you purchased with, then tap “Restore Purchases” in the app.
I want to clear what my mate remembers.
You can delete it any time under Settings > “Clear Mate’s Memory.” Your chat history stays intact.